1 Terms & Conditions

Nature of Service

Caminotich provides digital solutions, automation services, and integrated platform development based on the packages outlined on the website.

Use of the Website

By browsing the website or requesting services, you agree to fully comply with these terms.

Intellectual Property

All designs, source code, content, and logos on this website are the intellectual property of Caminotich. No party may reuse or reproduce them without prior written permission.

Client project deliverables, by contrast, transfer to the client upon full payment of the contract value; until payment is complete they remain our property. We retain ownership of our tools, frameworks and reusable generic components.

Portfolio: we feature client projects in our portfolio and marketing materials only with the client's written consent, which may be withdrawn in writing at any time.

Pricing Changes

The platform reserves the right to modify package and service pricing, or discontinue certain services, based on business development updates — while honoring agreed pricing for existing, active services.

Delivery Timeline

The period begins once two conditions are met: client approval of the scope document, and our receipt of all required materials — not from the payment date. Spark, Glow and Pulse: 7 to 14 working days. Nova and Zenith: phased delivery with notification at each milestone and a schedule set in the scope document, capped at 60 working days. Any delay by the client in supplying materials extends the period equivalently, up to a maximum of 14 business days, after which the request lapses.

For Pulse, the store is built on a Saudi platform (Salla or Zid) chosen by the client; the account and subscription are in the client's name and responsibility, and the platform subscription is not included in the package price.

Approved Communication Channel

Email is the sole official channel for correspondence, change requests and approvals, and is the documented reference in any review. WhatsApp is not approved for official correspondence and creates no obligation unless confirmed by email. Calls and video meetings are available on request for Nova and Zenith clients, with outcomes confirmed by email.

Project Phases & Separation of Maintenance

Every project moves through five phases: Discovery (questionnaire plus a session producing a client-approved requirements, scope and success-criteria document), Build, Review, Training, and Sign-off.

All functional or design change requests are carried out during the Review phase, before official launch, and within the scope approved in the discovery document.

Once launch is approved the project is considered complete. Any enhancements, improvements or new requests thereafter are handled under a separate maintenance or development agreement, with scope, duration and cost defined before work begins. Our package prices are one-time and include no recurring subscription or auto-renewal.

Client obligation: supplying copy, images, logos, product data and credentials within 5 business days of request, and in no case later than 14 business days. Any delay extends the timeline by an equivalent period and is not attributable to us; beyond the maximum, after an email reminder, the request lapses and the file is closed.

Final delivery includes: client approval, all project files, training materials, access credentials where applicable, and a signed Final Handover Record. A 30-day warranty period follows, covering software faults arising from our own implementation that prevent the site from performing its approved functions. It does not cover new functionality, design changes, content updates, faults caused by client or third-party modifications to the files, third-party platform updates, misuse, or hosting and domain provider outages.

Cancellation & Refund Policy

Every project is designed and built exclusively for the client, to their requirements and their approved scope document, and cannot be resold or reused for another client.

Cancellation before commencement: the client may cancel before work commences, and all amounts paid are refunded in full with no deduction within 10 business days by the same method of payment; we bear any payment-gateway fees arising from the refund.

Cancellation after commencement: the project may not be cancelled once work has commenced, and amounts paid are non-refundable in whole or in part, the work being bespoke to the client alone.

Definition of commencement: work is deemed to have commenced on the earlier of the client's approval of the scope document, or our start of design or development work.

Cancellation due to client delay: if the delay exceeds 14 business days the request lapses and the file is closed. Amounts paid are refunded in full if work had not commenced; if it had, they are non-refundable and the work completed is delivered as-is.

2 Privacy & Data Confidentiality Policy

Data Collection

We collect basic information you voluntarily provide through contact forms and consultation requests (such as name, email address, phone number, and business activity) for the purpose of delivering and customizing our services.

Data Protection

We adhere to the highest digital security standards to protect client data and project information from unauthorized access or leaks.

Data Sharing

We do not sell, rent, or share client data with any third parties for marketing purposes. Usage is limited to internal technical systems related to service delivery (such as databases and approved automation systems).

Compliance with the Personal Data Protection Law (PDPL)

In processing any personal data we comply with the Saudi Personal Data Protection Law (PDPL) and its implementing regulations, handling such data only to the extent required to deliver the project. The client remains the data controller, responsible for the lawfulness of the data supplied to us and for obtaining the required statutory consents.

Confidentiality

We keep confidential all information and documents belonging to the client to which we gain access, and use them solely to deliver the project. This obligation survives for 3 years from the end of the engagement.

Backups After Delivery

After delivery the client is responsible for maintaining regular backups of the site and its data. We are under no obligation to retain or restore any copy after 30 days from the delivery date, unless an active maintenance agreement is in place.